Privacy policy

Last Updated: September 5, 2026

Open Feed Incorporated operates this website and store, including all related information, content, features, tools, products and services, to provide you with a curated giving experience (the "Services"). Open Feed Incorporated is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use, or make a donation or other transaction through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

By using or accessing any part of the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used and disclosed as described here.

Personal information we collect

"Personal information" means information that identifies or can reasonably be linked to you or another person. It does not include information that is collected anonymously or that has been de-identified so it can no longer be linked to you. Depending on how you interact with the Services, where you live, and what applicable law requires or permits, we may collect or process:

• Contact Details - your name, address, billing address, shipping address, phone number and email address.
• Financial Information - credit or debit card and financial account numbers, payment card information, transaction details, form of payment, payment confirmations and related payment details.
• Account Information - username, password, security questions, preferences and settings.
• Transaction Information - the campaigns or items you view, add to your cart or wishlist, donate to, purchase, return, exchange or cancel, and your donation and order history.
• Communications with Us - anything you include when contacting us, for example a support enquiry.
• Device Information - details about your device, browser or network connection, your IP address and other unique identifiers.
• Usage Information - how and when you interact with or navigate the Services.

Where this information comes from

• Directly from you - when you create an account, use the Services, communicate with us, or otherwise provide your information.
• Automatically through the Services - from your device as you use or visit our website, including through cookies and similar technologies.
• From our service Providers - engaged to enable certain technology, who may collect or process information on our behalf.
• From our partners or other third parties.

How we use your information

Providing, tailoring and improving the Services - To perform our obligations to you, process payments and donations, fulfil orders, remember your preferences, send account-related notifications, process transactions, returns and exchanges, manage your account, arrange shipping, enable reviews, and create a more relevant giving experience, including recommending campaigns related to your past support.

Marketing and Communications - To send marketing, fundraising and promotional communications by email, text or post, and to show you relevant advertising on the Services or elsewhere, including based on campaigns you've previously supported or viewed.

Security and Fraud Prevention - To authenticate your account, provide a secure donation and shopping experience, detect and investigate fraudulent, illegal or unsafe activity, protect public safety, and secure our Services. If you register an account, you're responsible for keeping your login details safe, please don't share them with anyone.

Communicating with You - To provide customer support, respond to enquiries, and maintain our relationship with you.

Legal Reasons - To comply with applicable law or valid legal process, including requests from law enforcement or government agencies, to participate in legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How we disclose your Information

We may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy, including:

• With Shopify, vendors and other third parties performing services on our behalf (IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).
• With business and marketing partners to provide marketing services and advertising to you. We use Shopify to support personalised advertising with third-party services based on your activity across different merchants and websites. Our partners use your information under their own privacy notices. Depending on where you live, you may have a right to opt out of this kind of targeted advertising.
• When you direct or consent to disclosure, for example, to ship a physical item, or through social media widgets or login integrations.
• With our affiliates or elsewhere within our corporate group.
• In connection with a business transaction such as a merger, to comply with legal obligations (including subpoenas or search warrants), to enforce our terms or policies, and to protect the Services, our rights, and the rights of our supporters or others.

Our relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your use of the Services in order to provide and improve them for you. Information you submit may be transmitted to and shared with Shopify and other third parties, which may be located in countries other than where you reside. We also use certain Shopify enhanced features that draw on data from your interactions with our store, other merchants, and Shopify itself. For these purposes, Shopify is responsible for processing your personal information, including responding to requests to exercise your rights over that use.

To learn more about how Shopify uses your personal information, visit the Shopify Consumer Privacy Policy (shopify.com/legal/privacy/app-users). Depending on where you live, you can exercise certain rights via the Shopify Privacy Portal (privacy.shopify.com/en).

Third-party websites and links

The Services may link to websites or platforms operated by third parties. If you follow a link to a site we don't control, please review that site's own privacy and security policies. We don't guarantee and aren't responsible for the privacy, security, accuracy or reliability of information on third-party sites. Anything you post on public or semi-public platforms, including third-party social networks, may be viewable by other users without limitation on how it's further used. Including a link doesn't imply our endorsement of that platform, its owner or operator, unless stated otherwise on the Services.

Children's Data

The Services aren't intended for use by children, and we don't knowingly collect personal information about children under the age of majority in your jurisdiction. If you're the parent or guardian of a child who has provided us with personal information, contact us using the details below to request that it be deleted. As of the effective date of this Privacy Policy, we don't have actual knowledge that we "share" or "sell" (as those terms are defined under applicable law) the personal information of individuals under 16.

Security and Retention

No security measures are perfect or impenetrable, and we can't guarantee "perfect security." Information you send us may not be secure while in transit, please avoid using unsecure channels to share sensitive or confidential information with us.

How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide the Services, meet legal obligations, or resolve disputes and enforce our agreements and policies.

Your rights and choices

Depending on where you live, some or all of the following rights may apply to your personal information. These rights aren't absolute, in certain cases, permitted by law, we may decline a request.

• Access / know - Request access to the personal information we hold about you.
• Delete - Request that we delete personal information we maintain about you.
• Correct - Request that we correct inaccurate personal information we hold.
• Portability - Receive a copy of your personal information, or have it transferred to a third party, in certain circumstances.
• Manage communication preferences - Unsubscribe from promotional emails at any time using the link in those emails. We may still send non-promotional emails about your account or donations.

You can exercise these rights where indicated on the Services or by contacting us below. To learn more about rights related to data Shopify processes, visit the Shopify Privacy Portal (privacy.shopify.com/en).

We won't discriminate against you for exercising any of these rights. We may need to verify your identity before processing a request, as permitted or required by law. You may designate an authorised agent to act on your behalf, we'll require proof of that authorisation, and may still need to verify your identity directly. We'll respond within the timeframe required by applicable law.

Complaints

If you have a complaint about how we handle your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision, or to lodge a complaint with your local data protection authority.

International transfers

We may transfer, store and process your personal information outside the country you live in. Where we transfer personal information out of the European Economic Area or the United Kingdom, we rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent contracts issued by the relevant UK authority, unless the destination country has been assessed as providing an adequate level of protection.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal or regulatory reasons. We'll post the revised policy here, update the "Last updated" date, and provide notice where required by law.

Contact

Questions about our privacy practices, or want to exercise any of the rights above? Reach us any of these ways:

• Phone - +61 414 094 799
• Email - office@openfeed.org.au
• Post - Open Feed Incorporated, PO Box 310, Altona North VIC 3029, Australia